Document Upload Process for Claimants
Accessing the Upload Page
After clicking the "Upload Documents" button, the Claimant is redirected to the self-service page.
On this page, they can upload the required documents as specified by the company’s agent.
Link Availability
The upload link remains active for 96 hours.
If the Claimant does not submit the documents within this period, the link becomes unavailable.
To proceed, the "Request Documents" must be re-initiated by following the same steps.
(Currently, the system automatically resends the same inquiry four days after the initial request.)
Uploading Documents
The Claimant can upload documents by either: Clicking the "plus" (+) sign next to the required document field and selecting a file from their device. Using the drag-and-drop feature to add files directly.
The "Submit" button becomes active only when at least one document has been successfully uploaded.
Finalizing Submission
Once the necessary documents are uploaded, the Claimant must click "Submit" to complete the process.
Action Breakdown in the Work Process Context
Claimant Action: Clicks "Upload Documents" → Redirected to self-service page → Uploads required documents.
System Action: Generates a time-sensitive upload link (valid for 96 hours) → Deactivates the link if no action is taken.
Agent/Automation Action: If no documents are submitted, the system resends the request after four days.
Validation Process: The "Submit" button remains inactive until at least one document is uploaded.
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