Document Rejection Process
Rejecting a Document:
When the "Reject" action is selected, a rejection reason field is automatically provided.
This completed field (with the reason for rejection) will be displayed to the Claimant.
Handling Partial Submissions:
If only part of the required documents (as specified in the Document Request) is submitted: The corresponding status indicating an incomplete submission. An option "Send a reminder for this category".
If the Agent leaves this option enabled, then after executing the "Submit" function: The Claimant will receive a reminder about the missing document.
Submitted documents and their status are shown in Case View
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