1. Request from Claimant

Below is a concise overview of the main steps in processing a customer (claimant) case, incorporating the various channels through which the claimant may initiate contact.

How a Claimant Can Contact the Company

1. Online Portals

• The claimant can submit forms or requests through dedicated online platforms:

https://eclaims.eu https://eclaims.lt https://eclaims.lv https://eclaims.ee https://eclaims.se https://eclaims.fi

Each portal typically provides a guided process to ensure all necessary information is collected.

1. Company Phone Lines

he claimant can reach the company by phone using specific toll-free or local numbers, depending on the country.

• Lithuania - [phone]

• Latvia - [phone]

• Estonia - [phone]

These phone lines operate 24/7.

1. Email

• Claimants can also submit inquiries, questions, or documentation via email.

• General claim-related inquiries - [email protected]

• For more urgent or specialized matters, some companies provide additional email addresses

If the agent receives information from a Claimant via email or phone, the agent will manually enter it into the system based on the data provided.

Create New Case

1. B2B (API) — Application Programming Interface

• If the a partner organization is integrated with the company via a B2B service, they may submit claims automatically through an API.

• This method is typically used by businesses or third-party services that handle high volumes of claims.

• Technical documentation and access credentials can be requested from the company’s developer portal (replace with actual link if available) - URL

• The API offers functionality such as: Creating new claims

  Checking claim status

  Uploading supporting documents