New Employee Onboarding and Application Login
Below is a concise overview of the new user onboarding process for a eClaims application.
New System User Action
Account Creation
An administrator or authorized user creates a new account in the system by providing information such as the new user’s name and surname, email address (witch is used as username) and selecting the user's role in the system.
Invitation/Notification
When a new user is created, the system automatically sends an onboarding email that provides clear, step-by-step instructions for accessing the platform and setting up their login credentials.
Initial Login & Password Setup
Upon first login, the new user is prompted to create a secure password and to enable two-factor authentication for added security.
Once these steps are completed, the user has full access to the system and can begin their work or usage immediately.
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